Crisis Communications Software

A suite of powerful and easy-to-use tools supporting fast, effective & targeted communication during major threats to your organisation or reputation.

Sentinel alerting tools keep staff, stakeholders, and customers safe and informed. Meanwhile, collaboration tools allow crisis teams to coordinate response efforts to minimise impact on business operations and reputation.

All your crisis communications tools and plans together on one platform.

Empower your PR and crisis response teams with crisis communication software designed for worst-case scenarios.

The Sentinel platform provides access to collaboration and communication tools anytime, anywhere, on any device. Key features include:

Mass alerting software
Secure live chat software
Instant teleconferencing software
Automated crisis information hotline
File hosting and distribution software
Mobile app access
Independent cloud-hosted platform

Improving Crisis Communication Planning and Response with Sentinel

Discover how the Sentinel platform supports and improves your communication and collaboration through the three phases of crisis situations.

01 Pre-Crisis

Prepare for rapid crisis communications using ready-to-send broadcasts combining templates & distribution lists.

File hosting & distribution software makes crisis communication plans available to the right people at the right time with always accessible digital documents.

+ Prepare crisis communication broadcasts
+ Critical documents available anytime, anywhere on mobile

02 During Crisis

Mass alerting software and crisis communication hotlines keep target audiences safe and informed during critical events.

Teleconferencing and live instant messaging tools create collaboration spaces for PR and crisis teams to communicate and coordinate response efforts in real-time.

+ Deliver accurate up-to-date crisis information to large audiences
+ Collaboration tools to focus PR & crisis team response efforts

03 Post Crisis

Track all crisis response actions and communications with auditing software for analysis once normal working operations resume.

Built-in reports deliver key insights into how the incident unfolded. Helping you optimise future crisis communications plans for improved response.

+ Learn from past events to improve future crisis communications
+ Maintain detailed uneditable records of key actions for compliance

Mass alerting & notification software

Create and send targeted multichannel crisis communications in under 60 seconds.

Choose from communication channels including email, SMS, programmable voice, in-app notifications, & live chat.

EXPLORE MASS ALERTING

Chat apps for PR & crisis teams

Create secure live chat groups for where crisis teams can communicate and collaborate in real-time.

As an independent platform, Chat Channels is available when internal communication systems fail.

EXPLORE LIVE CHAT

Secure Instant Teleconferencing Software

Create instant conference calls where crisis teams can establish facts, decide & direct response efforts.

Teams are called from a centralised number, creating a secure, invitation-only conference call.

EXPLORE TELECONFERENCING

Hotline - Crisis Information Lines

Create a crisis information hotline in under 60 seconds using text-to-voice software.

Automate call answering, deliver voice updates, collect and distribute voicemails to improve the flow of crisis information.

EXPLORE HOTLINE

File hosting and distribution software

Put crisis communications plans & key documents in the hands of the right people at the right time.

With mobile and offline accessible digital documents available anytime, anywhere, on any device for ease of access.

EXPLORE FILE MANAGEMENT

Build-in tools for auditing and reporting

All communications and activities are logged for post-crisis analysis and compliance purposes.

Pre-configured reports let you quickly unlock detailed insight to improve future crisis communication resposne efforts.

EXPLORE BUILT-IN REPORTING

Dedicated 24/7 support available

Sentinel provides you dedicated online and telephone support. With added cover scaling up to 24/7 support. Providing you access to support services anytime, anywhere to quickly resolve any issues.

Personalised onboarding & training

Sentinel is a cloud-based SaaS platform with nothing to install. Your crisis communications platform will be up and running in 24 hours, supported by our personalised onboarding and training program.

Resources & materials to keep you prepared

Gain access to our combined knowledge and expertise through carefully curated crisis communications resources. Helping prepare you for disruptive events now and in the future.