This accessibility statement applies to the YUDU and Sentinel apps and websites owned by YUDU Ltd (YUDU Platforms) . YUDU’s clients may use the YUDU platforms for publishing their own content which should be designed and made to conform to accessible standards. Client content is out of scope of this statement.
We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. This means you should be able to:
We also strive to make the YUDU Platforms text instructions as simple as possible to understand.
We know from several accessibility reports that parts of YUDU’s Platforms are not fully accessible. This includes:
The proprietary reader software that reproduces print-like layouts used in YUDU apps and web reading is not accessible to screen readers, due to its reproduction necessarily having complex layouts that do not work well for this purpose.
YUDU does however, have features to create fully accessible standard HTML modes for publishers, accessed by end-users either from the toolbar of the fixed-layout version or via direct URL to this version. This version is compatible with screen readers and standard accessibility technologies and is often the preferred version for mobile devices like phones, where responsive content with dynamic text sizes is often far better for all users.
Publishers may produce the content for version themselves (using standard HTML tooling), or may have YUDU create it for them as a bespoke service.
In addition to web-based reading solutions, YUDU also provides publishers with App solutions for iOS and Android.
While iOS and Android do natively have their own accessibility technologies (for example VoiceOver on iOS for visually impaired or blind users) and the Apps are accessible by those, YUDU is currently implementing a much more thorough development upgrade for our iOS and Android apps to support even more of those accessibility options (as of June 2024).
These include supporting Dynamic Type where possible (allowing end-users to adapt font sizes in user interfaces to the size they prefer), reworking user interfaces to make navigation flow better for users using accessibility technologies and running through thorough audits of each screen in our apps.
Contact the YUDU team on support@yudu.com if you have an accessibility query including:
We aim to respond in 5 working days.
We've designed our content for publishing to be as accessible as possible. The websites used by clients have a high accessibility score but if there are any issues YUDU provides a bureau service that will create the publications for you.
If you need information on YUDU Platforms please contact support@yudu.com.
We're always looking to improve the accessibility of YUDU’s Platforms. If you find any problems not listed on this page or think we're not meeting accessibility requirements, please contact the YUDU team on support@yudu.com to report this. This helps us improve.
If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS).
We're committed to making YUDU platforms accessible, in accordance with the accessibility regulations.
YUDU’s Platforms are partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.
Fixed-layout print representations are by their nature, not accessible (and why we provide alternative accessible solutions).
We design our software and platforms to (WCAG) version 2.1 AA standards and our development team are testing compliance on each release. The client content must be to the same accessibility standards in order for the end user experience to be fully accessible. The client feedback we receive helps our teams build products and services to meet the best accessibility standards.
At YUDU, creating an accessible service is a team effort. We want our teams to make accessible services by:
As part of this commitment, we have set up a cross-functional accessibility working group to make sure that accessibility remains at the core of everything we do.
We are making sure that accessibility issues highlighted in this statement are being prioritised and fixed.
This statement was updated in June 2024.
The YUDU Platforms are tested quarterly using specialised web based tools such as the QualWeb accessibility checker (available at: https://qualweb.di.fc.ul.pt/evaluator), designed to check against level A and AA success criteria of WCAG 2.1.
When assessing Apps, YUDU uses tools such as Apple’s Xcode accessibility inspector (which audits each screen of the App for accessibility issues and suggestions) and similar.
Results are assessed on a priority basis and remediated as part of our standard development process.
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