01
Crisis Preparation
Be ready to provide information updates when crisis events occur. Create Hotlines with pre-prepared messaging for multiple crisis scenarios to save time when disaster strikes.
Configure voicemail collection Hotlines by location, office, department, or product. Setting up auto-message assignment and notification, so voicemails are routed to the right person.
+ Be ready to respond to crisis scenarios, as they occur
+ Avoid losing valuable time in crisis situations
+ Prevent mistakes making it into crisis communications
02
Crisis Handling
When crisis events occur, instantly activate Hotlines for inbound callers to access crisis updates and leave voicemails. Callers can subscribe to Hotlines and receive alerts for future updates.
Use the voicemail management system to flag, assign, and notify teams of new messages. Allowing inbound information to quickly be assessed, prioritised, and actioned in repsonse.
+ Automatically update key stakeholders on crisis events
+ Allow crisis teams to focus on response
+ Quickly prioritise and act on inbound information
03
Crisis Analyisis
Built-in tracking software logs every action and collects a wide range of statistics for each individual Hotlines. Ideal for auditing, compliance, and post-event analysis of crisis situations.
Analyse key call and message metrics for each Hotline. Assess the response efforts of your crisis team and uncover areas to improve incident response efforts in future situations.
+ Analyse crisis response for future improvement
+ Record key actions and statistics for compliance
+ Save time creating post-event analysis reports
