Sentinel uses instant chat not as an add-on to mass notification but as an essential module that can resolve incidents quickly and effectively.
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The Chat Channels instant messaging module is dedicated to crisis management and is managed by your crisis team.
The crisis management team has visibility of all group channels and messages occurring in real-time and can join any channel.
All settings and permissions are in your control and do not require support from other departments in the organisation, like IT and Corporate Communications.
Your Chat Channels deployment is ring-fenced on its own AWS cloud server with an audit log available to administrators for monitoring, analysis and training purposes.
Unlike social media apps, all Chat Channels data is held on encrypted servers dedicated to your organisation. It can be used securely on the desktop, phones and tablets. Contacts are secure and not shared outside the app.
A premium own-branded version of the app is available to build trust for staff using Chat Channels. This also minimises the risk of data leakage, preventing personal and business conversations from being mixed in the same app.
Crisis teams can keep track of communications and manage permissions
A premium version with customised branding to build trust
Control access to sensitive data on mobile devices with biometric restrictions
Prevent sensitive data being compromised with AES 256 encryption at rest
All uploaded files, imagery and media are encrypted to protect sensitive data
Alert staff to incidents with app push notifications direct to their mobile device
Maximise the reach of incident comms by adding in SMS & email alerts
Create new chat channels and communication groups in a few quick clicks
Sentinel Chat Channels provides dedicated online & telephone support options, scaling up to 24/7 support. Access the support services you need anytime, anywhere for complete peace of mind.
Sentinel Chat Channels is a cloud based SaaS platform. Meaning there's nothing to install. With personalised onboarding and training, your Sentinel Chat Channels will be up and running in 24 hours.
Gain access to our combined knowledge and expertise through carefully curated crisis communications resources. Helping prepare you for disruptive events with Chat Channels.
