Sentinel Crisis Communications Platform Features

Mass alerting & notification software

The Sentinel mass alerting module makes sending crisis communications simple, scalable and fast. Improving your ability to provide accurate, up-to-date information to key audiences during major threats to your organisation and reputation.

• Send crisis communications faster - combine message templates and distribution groups to create pre-configured crisis communications. These can be triggered in under 60 seconds when set crisis scenarios occur.
• Easily scale your crisis communications - broadcast distribution groups let you send mass alerts to 10 or 50,000 people in just a few quick clicks.
• Quickly confirm staff safety & collect inbound information - two-way communication lets you send alerts with quick response options to identify those in need or collect data vital to crisis response.
• Increase the visibility of crisis communications - send simultaneous crisis communications across email, SMS, programmable voice, in-app notifications, and live chat with multi-channel communications.
• Send alerts anytime, anywhere - create and send crisis communications from your smartphone or tablet with mobile app and web browser access. Giving you the power to respond to crisis events on the move.

Video Crisis Rooms

Sentinel Video Crisis Rooms provide a secure environment for crisis communications, enabling teams to collaborate in real time and make informed decisions during critical incidents. Enhance operational resilience with seamless escalation from chat to video, ensuring rapid information sharing and coordination.

• Escalate crisis communications instantly – transition from chat to video conferencing in one click to accelerate response efforts.
• Maintain secure, compliant communication – confine all crisis discussions to a dedicated, auditable space, separate from everyday collaboration tools.
• Coordinate actions with precision – share screens to review documents, troubleshoot issues, and plan response strategies.
• Provide live guidance to onsite teams – stream video from incident sites to give decision-makers real-time situational awareness.
• Control access to sensitive discussions – locked rooms ensure only authorised participants can join.
• Bring in external experts easily – invite third-party specialists to join crisis calls without compromising security.
• Support post-incident reviews and compliance – record video sessions for auditing, debriefing, and training, with encrypted storage.
• Access anywhere, anytime – join from desktop or mobile devices to enable fast crisis communications on the move.
• Flexible, usage-based pricing – scale your crisis communication capabilities with a pricing model that adapts to your needs.

With Sentinel Video Crisis Rooms, your organisation can deliver faster, more secure crisis communications while meeting compliance requirements.

File Hosting & Distribution Software

The Sentinel Files Management module lets you securely store and share critical files and digital documents in crisis situations. Ensuring your PR and crisis communication plans are available anytime, anywhere, without the need for internet connectivity.

• Deliver critical files to the right person at the right time - create distribution groups and deliver critical crisis communications documentation as major events occur.
• Ensure crisis communication plans are available anytime, anywhere - Sentinel supports mobile app and web browser access so teams can access critical files from any location on desktop, tablet or smartphone devices. The app supports download functionality for offline file access, removing reliance on internet connectivity.
• Only provide the latest documents - changes to digital documents are automatically downloaded to devices, so everyone only accesses the most up-to-date information.
• Secure sensitive files - identity access controls and 256-bit encryption protect the information in sensitive files being accessed by the wrong people.