Sentinel supports multiple communication types as part of the platform. Whether you’re sending a mass alert, or connecting a team, you’ll find a channel ideally suited to the task at hand. All with the express aim of improving the ability to communicate quickly and clearly in crisis situations.
All Sentinel modules allow you to send a communication through multiple channels simultaneously. Whether sending an alert, update, or invitation to connect, it can be sent to every device and communication channel you have available for a contact. Increasing the reach of your broadcasts and improving the chance they’ll be promptly received and acted upon.
Read on to explore the different types of communication available on the Sentinel platform.
Text messaging is one of the primary communication channels available on the Sentinel platform. It is used across most Sentinel modules to achieve different communication goals during crisis events.
Email is another primary communication channel available on the Sentinel platform. Like SMS messaging, it is deployed across most Sentinel modules for a range of purposes.
As part of the Sentinel Mass Alerting module, voice broadcasts are the latest communication channel to be made available through the platform.
Using our text-to-speech technology, you can convert your crisis communications into a recorded message. Select a group of contacts and Sentinel will automatically call all numbers and play your emergency communication. The system is configured to hang up in the event it encounters a voicemail system.
You can also add two-way communication to voice broadcasts to check safety and focus response efforts. At the end of the communication, recipients will receive quick response options they can answer with the telephone keypad. Sentinel then logs their responses for follow-up or analysis.
Sentinel offers group instant messaging capabilities using the Chat Channels module.
Once activated, you can create secure group chats and invite crisis response teams to join. Participants can then connect and collaborate in real time with instant message communications.
If you activate both the Mass Alerting and Chat Channels modules on your Sentinel deployment, you gain an additional communication channel for mass notifications. Within your Mass Alerting module, you can extend your emergency broadcasts to also be sent as instant messages within Chat Channels to chosen group chats.
By activating the Secure Instant Teleconferencing module, you can facilitate teleconferences using the Sentinel Platform. Once activated, you can create an instant teleconference and connect your crisis response teams in a group call.
Upon creation of a new teleconference, the Sentinel system automatically calls all invited participants on their chosen method of communication. Participants are able to join the teleconference using mobile, VOIP, or traditional landlines.
Activating the Enterprise App and Chat Channels modules, you can unlock mobile push notifications as a communication channel. This gives you the ability to send a pop-up message direct to mobile users who are alerted with a custom sound.
Mobile push notifications are an incredibly powerful way you engage and capture attention. Of course, they can only be sent to those who’ve downloaded Chat Channels or your Enterprise App.
Outlined below are the ways you can use mobile app push notifications in Sentinel:
If you're looking for a communication type that isn’t listed above, don’t worry. The Sentinel platform is a customisable solution, meaning we can integrate with other systems to offer additional communication types. Allowing you to extend the functionality of the Mass Alerting module to include additional communication channels.
Naturally, this type of bespoke solution requires additional development, which comes at a cost. To find out more about additional communication types, you can contact us via email.