↗Multi-channel notificationsTwo-way SMS, email, in-app notifications and voice.Levels 1–3
Reach incident teams through multiple communication channels and receive responses, helping organisations maintain contact when primary systems are unavailable.
▤Encrypted document managementStore critical documents with encryption at rest.Levels 1–3
Keep essential response documents available in the Sentinel environment, with encryption at rest to help protect stored information.
☷Secure encrypted chatDedicated chat for desktop and mobile app users.Levels 2–3
Give incident teams a separate channel for secure discussions and coordination across desktop and mobile apps.
▣Video crisis roomsBring response teams together in dedicated virtual rooms.Levels 2–3
Create a virtual meeting space for incident teams to coordinate activity and work through a response together.
✳Miro whiteboardingVisual collaboration within video crisis rooms.Levels 2–3
Use Miro whiteboarding within video crisis rooms to help teams map issues, share ideas and collaborate visually during an incident.
◉Video conference callingHold video calls as part of incident coordination.Levels 2–3
Support real-time discussions and decision-making with video conference calling as part of the wider out-of-band collaboration environment.
▣Branded offline document appAccess critical documents through a branded app, including offline access.Levels 2–3
Provide teams with a branded document app designed to make important documents accessible when connectivity is limited or unavailable. Specific offline behaviour depends on the app configuration.
▦SpacesOrganise information and activity in dedicated environments.One Space: Level 1Multiple Spaces: Levels 2–3
Spaces provide dedicated environments for organising information and activity. Level 1 includes one Space; Levels 2 and 3 support multiple Spaces for different teams, scenarios or operational needs.
Learn more about Spaces →
☎HotlinesSupport dedicated incident information or reporting lines.Levels 2–3
Add hotline capability to support incident communications. The specific hotline setup can be discussed as part of your deployment requirements.
⇧CSV import wizardImport structured data using CSV files.Levels 1–3
Help administrators bring contact or other supported structured data into Sentinel through a guided CSV import process.
{ }API accessConnect Sentinel with supported systems and workflows.Levels 1–3
API access provides an integration route for supported systems. Level 3 adds a specific service-continuity capability: synchronising business-as-usual documents and data into designated Spaces.
⟳Operational data synchronisationSynchronise business-as-usual documents and data into specific Spaces.Level 3
Synchronise business-as-usual documents and data into designated Spaces so teams can access the latest successfully synchronised operational information up to the point of a service interruption. The precise scope and timing depend on the configured integration and synchronisation process.
▥Analytics and logsReview platform activity and available operational records.Levels 1–3
Access analytics and logs to support oversight of platform activity. Available data and reporting detail depend on the deployed configuration.
✓Permanent tamper-evident audit logMaintain a lasting, tamper-evident record of activity.Levels 1–3
Support governance and accountability with a permanent, tamper-evident audit log of relevant platform activity.
⌘Dedicated, resilient infrastructureSingle-tenant deployment on fully redundant mirrored servers in a location of choice.Levels 1–3
Sentinel is deployed on single-tenant, fully redundant mirrored servers in a location chosen for the deployment. This is part of the core Level 1 deployment and carries through the higher levels.
＋Self-registration systemSupport user registration through a self-service process.Level placement to confirm
This feature appeared in the existing module list. Confirm its availability by level and the precise registration workflow before publishing the final page.
✦Consultancy and expert supportOptional consultancy at Level 2; expert consultation included at Level 3.Level 2: optionalLevel 3: included
Level 2 offers consultancy as an option. Level 3 includes expert consultation to help ensure implementation success. These should be presented as distinct service arrangements.
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