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Privacy Policy For The YUDU Sentinel App

Welcome to our Privacy Policy. Please take the time to read it carefully as it explains how we handle your personal data when you visit the YUDU Sentinel App.

Who We Are

We are YUDU Ltd – Address: Primrose Studios, Primrose Road, Clitheroe, Lancashire, BB7 1DR, U.K. & Company No: 04452936. Our use of your personal data is regulated under the General Data Protection Regulation (Regulation (EU) 2016/679) for as long as the United Kingdom is a member of the European Union or is subject to any transition arrangements after leaving the European Union, the Data Protection Act 2018, and any other privacy-related laws or regulations implemented by the UK as a result of leaving the European Union. We are responsible as the "Controller" for the purposes of those laws.

Information We Collect From You

We collect and process the following data about you:

  1. Information you give us (Submitted information): This includes information you provide by filling in forms in the App or any login credentials that authorise your access to the app. We also keep a record of any correspondence if you contact us for help and support.
    The information you give us may include your name, email, address, and phone number.

  2. Information we collect about you and your device: Each time you visit our App, we automatically collect certain information that is not personally identifiable to you. This includes the MAC address of your device's wireless network interface, the type of browser you use, and your time zone setting (Device Information). We also gather details of your visits to our App, including traffic data and other communication data, for our own billing purposes or as required (Log Information).

Uses Made of This Information

We use the information we hold about you in the following ways:

  1. Submitted Information: We use this information to provide and tailor services directly to you, as well as to communicate with you.
  2. Device Information: We utilise device information to determine usage patterns across different browsers and devices. This helps us ensure adequate technical support for each type of device and browser.
  3. Third-Party Information: We may use third-party information to monitor the performance of our service and protect you and others from fraud or misuse of the services.

We may combine different categories of information and treat the combined information as personal data in accordance with this policy for as long as it is combined.

Permitted Disclosures

We will not disclose your personal information to third parties for marketing or intelligence gathering purposes, except in the following circumstances:

  1. If we are under a duty to disclose or share your personal data to comply with any legal or regulatory obligation or request.
  2. In order to enforce or apply our Terms of Use, Terms and Conditions of our Site, and other agreements or to investigate potential breaches.
  3. To protect the rights, property, or safety of YUDU, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

The data we collect from you may be transferred to, and stored at, a processor in the USA or the European Economic Area (EEA). Processors are governed by signed data agreements to comply with GDPR and data protection rules governing the UK and EEA. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted using industry-leading encryption technology. If you have been given a password to access the App, it is your responsibility to keep it confidential. We strongly recommend not sharing your password with anyone.

Although we strive to protect your personal data, please note that the transmission of information via the internet is not completely secure. Any transmission is done at your own risk. Once we receive your information, we employ strict procedures and security features to prevent unauthorised access.

Your Rights

You have several opt-out options for the App, even if you have previously given consent to the use of your personal information:

  • Opt-out of all information collection
  • Opt-out of us processing your personal information for marketing purposes

We will always inform you (before collecting your personal information) of how we plan to use that information. You can exercise your right to prevent such processing by checking certain boxes in the App when you submit your information. You can also contact us via email at yuduquery@yudu.com to exercise your right at any time.

Our App may contain links to other websites. Please note that these websites and any services accessible through them have their own privacy policies. We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services. Please review these policies before submitting any personal data or using these services.

Data Retention

If you would like us to delete your personal information, please contact us at yuduquery@yudu.com. We will respond within the time limit prescribed by law. Please note that we may be required to retain certain information by law.

Access to Information

You have the right to access the information held about you. You may request a copy of your information by emailing us at yuduquery@yudu.com.

Changes to Privacy Policy

Any changes we make to our privacy policy will be posted on our Site at www.sentinelresilience.com/app-privacy-policy. New terms may be displayed on-screen, and you may be required to read and accept them.

Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact YUDU via email.

If you are unhappy with how we have used your data, you can also complain to the ICO (Information Commissioner's Office). Here are their contact details:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk