Sentinel has become an indispensable tool for legal firms, both large and small, aiming to enhance their resilience and operational continuity. In fact, the very first Sentinel installation was for Farrer & Co in 2016.
The legal sector, by its nature, requires stringent measures to ensure uninterrupted service to clients, particularly in critical situations where delays could severely impact client outcomes and the firm’s reputation. Professional Services is also the second most impacted sector for ransomware attacks, partly because many important legal clients will be impacted by a single attack and therefore it is more likely the ransom will be paid.
Here’s why Sentinel stands out as the preferred choice for legal firms:
1. Ensuring Operational Continuity
Legal firms are in the business of closing transactions and deals. Any disruption in communication or operations can cause significant setbacks, leading to client dissatisfaction and potential financial loss.
Sentinel, as an independent communication platform, is designed to function seamlessly even when a law firm’s existing infrastructure is compromised. This independence is crucial for law firms that must ask themselves, “What if?” scenarios—such as losing power, experiencing a cyber attack, or facing physical disruptions like street disturbances.
Sentinel ensures that, regardless of the crisis, internal and external communications remain uninterrupted, allowing legal teams to continue their work and coordinate responses effectively.
2. Comprehensive Communication Solution
Sentinel is not just a telephony or chat service; it is a multifaceted communication system that encompasses various channels, including mass notifications and secure information sharing. This versatility is particularly valuable in legal environments where sensitive information needs to be communicated securely and efficiently across different teams and to clients. For instance, the platform’s chat channels are not only encrypted but are also free from the metadata collection that is common with other communication tools, ensuring that client confidentiality is maintained at all times.
3. Enhanced Security and Compliance
Security is paramount in the legal industry, where client information and case details must be protected rigorously. Sentinel’s cloud-based architecture provides a secure fallback system for everyday communications and during crises.
The platform delivers corporate-strength chat channels, where all communications are encrypted and audited, helping firms comply with legal and regulatory requirements, such as GDPR. Moreover, Sentinel supports secure 2FA verification methods, including SMS and email, to ensure that all users accessing the system are verified and authorised.
4. Duty of Care and Legal Compliance
Legal firms have a duty of care to their staff, especially in crisis situations. Sentinel provides tools that allow firms to discharge this responsibility effectively. For example, the platform enables immediate communication with staff to assess their safety and needs during an incident. This capability is not just about compliance with health and safety legislation but also about maintaining trust and morale within the firm.
Sentinel’s features help ensure that legal firms can meet their legal obligations and provide the necessary support to their teams during challenging times.
5. Proven Track Record and Flexibility
Sentinel’s architecture is designed with flexibility in mind, accommodating the needs of firms with multiple locations or those that require localised incident management while maintaining central oversight.
This is particularly beneficial for larger legal firms with offices in different regions, as Sentinel allows for tailored incident responses that align with local needs while adhering to overarching company policies . The platform’s ability to create and manage various spaces for different types of crises or operational areas ensures that firms are prepared for any eventuality, thus reducing the potential impact on their operations.
6. Satisfaction Among Legal Firms
Sentinel is trusted by many leading legal firms, including those in the Magic 500 in the UK. These firms recognise the importance of a reliable and secure communication platform in maintaining their service standards and protecting their reputation.
Smaller firms, too, have found value in Sentinel’s offerings, understanding the critical nature of risk management and the responsibilities that come with it.
Conclusion
In summary, Sentinel provides legal firms with peace of mind by ensuring reliability during crises, enhancing security, and supporting compliance with legal obligations.
Its' independent, secure, and versatile communication platform is a key asset for any legal firm looking to safeguard its operations and continue serving clients effectively, even in the most challenging situations.
To find out how Sentinel could help you, why not book a demo direct with one of our platform experts.
Blog cover photo by Giammarco Boscaro on Unsplash
