When a critical incident strikes - whether a cyber-attack, major IT outage, or building evacuation - clarity and coordination are everything. Yet many organisations still depend on everyday collaboration tools like Microsoft Teams or Slack, which can falter when systems are down or when sensitive information must be tightly controlled.
This is where YUDU Sentinel’s Video Crisis Rooms redefine what’s possible. Purpose-built for secure, out-of-band communication, they give incident response teams a resilient environment to act fast, maintain control, and keep stakeholders aligned — even when primary systems are unavailable.
In most organisations, everyday chat platforms serve as the digital heartbeat of collaboration. But during a major incident, they can quickly become a single point of failure. If a cyber-attack compromises your corporate network or a SaaS outage takes your chat systems offline, you lose your primary line of communication at the moment you need it most.
For highly regulated sectors such as finance or critical national infrastructure, the risks go beyond downtime. Compliance requirements from the Financial Conduct Authority (FCA) and frameworks such as the Digital Operational Resilience Act (DORA) demand that incident communications are secure, auditable, and separate from everyday business chatter.
Without a dedicated crisis communication environment, teams face unnecessary delays, unclear command structures, and fragmented information - all of which can slow response times and worsen outcomes.
YUDU Sentinel’s Video Crisis Rooms are designed precisely for these moments. They bring together live video conferencing, secure chat, screen sharing, whiteboarding, and auditing - all within a protected, out-of-band platform that remains operational even during major outages.
Here’s how they empower teams to act with speed and precision:
Feature |
Value During an Incident |
| Dedicated Crisis Spaces | Keep incident teams focused and isolated from general communications, ensuring the right people are in the right room. |
| Instant Escalation from Chat to Video | Seamlessly move from text discussions to face-to-face collaboration when the situation intensifies. |
| Live Streaming for Situational Awareness | On-site staff can broadcast real-time visuals from the field — whether it’s a flooded data centre or an evacuation point. |
| Screen Sharing and Miro Whiteboard Integration | Enables teams to visualise network diagrams, share live dashboards, or sketch recovery plans collaboratively. |
| Secure Recording for Auditing | Every discussion, decision, and action can be captured for compliance, review, and post-incident learning. |
| Failover Resilience | Operates independently of corporate networks, ensuring continuity when primary systems are compromised. |
When an incident escalates, time is your most valuable asset. The ability to convene key personnel — instantly and securely — directly impacts how fast an organisation can respond.
With Sentinel’s Video Crisis Rooms, teams can:
Collaborate in real time, using video, chat, and screen sharing without switching platforms.
Review live data feeds or damage assessments, helping leaders make evidence-based decisions quickly.
Avoid miscommunication, since everyone operates within the same secure, auditable environment.
This speed and clarity translate into reduced downtime, more effective recovery efforts, and - ultimately - lower financial and reputational costs.
In the aftermath of an incident, regulators, insurers, and internal auditors often ask the same questions: What happened? Who made the decisions? What evidence supports your actions?
Because YUDU Sentinel Video Crisis Rooms record and securely store all communications, organisations gain a full audit trail - preserving accountability and transparency. This is especially critical in industries governed by strict operational resilience regulations, where documentation of incident response processes is not optional but mandatory.
A financial services firm suffers a ransomware attack. With its internal systems compromised, the response team launches a Video Crisis Room to coordinate containment, legal communication, and public disclosure - all within a secure, out-of-band environment.
A facilities management team overseeing a high-rise building uses the platform to bring together security leads, emergency services, and building owners. Live CCTV streams and digital floor plans are shared to coordinate evacuation and re-entry safely.
During a widespread network failure, technical leads use screen sharing to troubleshoot and restore services collaboratively - without depending on the affected infrastructure.
When a supplier goes offline, operations and procurement teams meet in the Video Crisis Room to assess stock levels, activate alternative sourcing, and communicate decisions across departments.
The technology is only as effective as the plan behind it. To get the most out of Video Crisis Rooms:
Define Crisis Roles and Access in Advance – Assign who leads, who observes, and who reports before an incident occurs.
Run Regular Drills – Conduct scenario-based tests (cyber breach, building lockdown, comms outage) to ensure familiarity under pressure.
Set Escalation Criteria – Clearly define when to transition from normal channels into the crisis room.
Encourage Visual Collaboration - Use screen sharing, diagrams, and whiteboards actively during sessions to improve collective understanding.
Review and Learn Post-Incident – Use recordings to identify lessons learned and strengthen resilience over time.
We expect that next year will see increasing regulatory scrutiny and escalating operational risks - from sophisticated cyber threats to infrastructure disruptions and global supply chain vulnerabilities.
Organisations can no longer assume that their everyday communications infrastructure will remain reliable or compliant during crises. Having a dedicated, secure, and auditable collaboration environment is no longer a luxury - it’s a strategic necessity for operational resilience.
If your organisation is serious about improving incident response and compliance readiness, it’s time to see YUDU Sentinel’s Video Crisis Rooms in action.
Book a demo today to discover how Sentinel enables teams to move from alert to action - faster, smarter, and more securely than ever before.